How To Train Your Super Users
- Allow your Super Users to prioritize learning the ERP system and participating in the implementation. Many of your Super Users are invaluable employees who have a lot on their plate already. Make sure you lighten their workload enough that they have the time to really learn the software and work with the implementation team. This will pay off when they are your experience and knowledge base long after the initial implementation.
- Encourage specialization. ERP solutions often contain a great deal of functionality, and this makes them complex—this means it is very difficult to become an expert in the entire solution. Give your Super Users a business area or module in which they can become proficient—this not only gives them a sense of ownership, but also allows for a deeper level of expertise.
- Document, document, document. Documenting work instructions and user guides are especially important for companies moving forward after an ERP implementation. As more employees are hired in the future, job roles are changed, and there is less reliance on the software implementation team, documentation created by your Super Users will be invaluable to the transactional accuracy (and therefore data integrity) in your ERP system.
- Set realistic expectations and maintain reasonable workloads. Commonly, the all-star employees during an ERP implementation are continually given additional responsibilities. Because they are able to learn a complex new system quickly and are willing to help, they are given more and more areas of accountability. This can lead to long hours, job frustration, and otherwise avoidable errors. Be patient and realistic, and if you notice one employee continually taking on more work than seems possible, encourage that user to use their knowledge to train other employees and pass along some of their tasks.
- Train the trainer. One of the key roles of a Super User during an ERP implementation is to take the knowledge from the implementation team and train the end users. Give these leaders the toolkit they need to be successful—from training supplies to teaching tips.